Sales Coordinator

Company: Bellevue Building Supply, Inc.
Location: Schenectady
Posted on: August 6, 2022

Job Description:

Start building your career today at Bellevue Building Supply! is a division of US LBM Holdings.

Things you should know about working at Bellevue Building Supply:

* We are all about teamwork! All positions are hands on and we band together when necessary.
* We support each other. We have local and corporate team members to help you along the way and partner on projects as appropriate.
* We are a relaxed atmosphere, this is not a suit and tie environment.
* We work hard. We are a continuous improvement driven organization and we are focused on keeping organized and on task.

How you will spend you days as an Installation Service Coordinator:

* Implements procedures and processes to set highest standard for service excellence and operational efficiency for the department.
* Serves accounts by analyzing work orders; planning daily travel schedule; gathering components and parts; completing installation and performing acceptance tests,
* Investigates complaints; conducts tests and resolves problems; suggests improved methods and techniques.
* Reviews, checks, and tracks work of service techs team members such performance, relationships customers, etc.
* Visits work sites and inspect installation work for conformance to specifications and safety standards.
* Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
* Documents service and installation actions by completing forms, reports, logs, and records.
* Maintains customer confidence by keeping service information confidential.
* Updates job knowledge by participating in educational opportunities; reading professional publications.
* Supports Service technicians with important customer related decisions.
* Resolves complaints and answers questions of customers regarding services and procedures.
* Prepares, maintains, and submits reports and records to Service Manager regularly.
* Makes recommendations to management concerning staff and improvement of procedures.
* Discusses and suggests solutions to team regarding customers, material procurement, etc.
* Interprets and communicates work procedures and company policies to Service team.
* Ensures that high levels of personalized customer service are delivered during every encounter.
* Participate in the hiring, training of installation service team and motivates installation technicians.
* Establishes plan to meet with management team routinely to increase the scope of new business potential and review monthly performance scorecards.
* Provides continued relationship with assigned builder accounts.
* Monitors product and delivery needs.
* Attends necessary training to maintain a current and thorough understanding of local building codes, product applications and other related areas.
* Ensures that all members of the department follow standard operating procedural guidelines
* Adheres to established safety rules and regulations and follows all safety procedures; maintain a safe environment.
* Complies with Companys attendance policy by maintaining regular and predictable attendance.
* Performs other duties as assigned by Management.

We offer

* Health care benefits, starting the first of month after 30 days of employment
* Monday - Friday schedule
* 401(k) with company match
* Closed holidays
* Paid time off
* Employee discount
* Well support your educational and career goals with our continuous education programs

We want you to join the team if you can check these boxes:

* Minimum education requiredGED or High School diploma although some college is preferred; equivalent work experience may be considered in lieu of educational prerequisites.
* Minimum experience required experience in building materials installation specifically within installation and service operation. Installation supervisors must have hands-on experience installing the Companys products or services to properly oversee installation service technicians' responsibilities.
* Minimum 3 to 5 years supervising an installation/service team.
* Special skills requiredKnowledge of business management operations and personnel management. Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment. Hands on experience in building supply, construction or distribution industry with able to read material take-offs, estimates, blueprints and other such documents. Good math skills needed. Computer competency and good customer relations skills are required. Proficiency in leadership duties including an excellent professional communication skill and an ability to motivate a team at times are under challenging times.
* Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes.
* OtherComputer literate with Microsoft Office products.
* Physical demands include standing and walking and sitting for extended periods of time, bending or stooping, lifting up to 50 pounds frequently and up to 75 pounds occasionally.

If you are a motivated individual looking to join a great team we hope to hear from you soon!

Bellevue Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Keywords: Bellevue Building Supply, Inc., Schenectady , Sales Coordinator, Sales , Schenectady, New York