Desktop Support Technician

Company: eXcell, a division of CompuCom Systems, Inc.
Location: Schenectady
Posted on: February 22, 2021

Job Description:

Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. What You ll Do In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in!
You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Schedule is M-F, 8 am-4:30 pm. Very little, if any overtime; almost never mandatory.

• Leadership experience, Deskside Technician, PC / laptop Windows, Break/Fix Support, IMAC
• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot, software and computer peripherals
• Ability to set up, configure, and add all hardware
• Experience with asset management
• Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention
• Comfortable with face to face interactions as it will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Associate will be primary contact working with various levels of leadership including senior and c-level band so customer service is critical to being successful in this role TOP required skills that candidates must have:
  • Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction
  • Has a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
  • Dependability; both to get work done independently, and for attendance for availability to work scheduled hours. In short, you service our customers with whatever technical issues they may have in the most pleasant way possible! Who You ll Work With As a Desktop Support Technician, you ll play a crucial role in supporting our customers and proactively identifying their needs. You ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You ll be the face of our operation and the go-to for what makes our company run our customers. Qualifications:
    • 3-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • A+ Certification - or able to obtain within first 6 weeks of employment
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge Help us grow our legacy. We re transforming the way all businesses get IT services. Our client s tech problems are no longer theirs, the ownership lies with us. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit - provided by Dice

Keywords: eXcell, a division of CompuCom Systems, Inc., Schenectady , Desktop Support Technician, Professions , Schenectady, New York