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Help Desk Technician

Company: Acture Solutions
Location: Schenectady
Posted on: February 21, 2021

Job Description:

We are expanding our Services Operations department and have an opening for an IT Support Specialist in Scotia NY. This a level 1 support role will be responsible for providing the first point of contact for users experiencing issues with applications, hardware, networks and/or software. This is the perfect role for someone who is seeking career growth and a supportive environment. As a Support Technician, you'll collaborate with teammates and work with the client to help make their I.T. lives as simple as possible. We are seeking someone who is customer-focused and provides excellent quality service. You will ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and/or require that the individual give hands-on support at the desktop level. This is an excellent opportunity to grow your IT skill set with this exciting company!!! Your day-to-day as a Support Technician: * Working on assigned tickets in a friendly, timely, and professional manner * Solving a wide variety of IT issues with a clear and level head * Traveling to visit?clients on-site and providing extraordinary in-person service * Demonstrating empathy and patience while working with clients * Moving from task to task quickly * Working with multiple tickets or teammates simultaneously * Explaining advanced technical terms in a way clients can understand * Mentoring and helping your fellow teammates find solutions to perplexing problems Required education and track record: * 2+ years supporting Windows desktops and laptops, onsite and remote, in a professional services (B2B) environment * Experience supporting Windows Server (MS Exchange, Active Directory, Domain Controllers) * Managed requests using a ticketing system * Proficiency in business IT Management Principles (work planning, testing, maintenance routines, data integrity, security) * Excelled in?customer service driven roles * Consistently working hard for the team with ambition for continuous improvement and career growth How you'll excel: * Exceptional customer service skills and a natural eagerness to help others * Actively listening and communicating clearly with clients and teammates * Making great decisions quickly. Think on your feet! * Ability to organize, prioritize and manage time * Being a great teammate, knowing how and when to step up to get the job done and understanding that--Acture--relies on your work * Methodically input detailed troubleshooting and resolution notes on your work * Embrace opportunities to learn because each day brings new opportunities to grow * Use creative thinking to find ways to improve efficiency and processes for clients and your team Benefits and Perks: * Medical, dental and vision coverage with domestic partner option * Industry certification reimbursements with salary incentives for new certifications * PTO & paid volunteer time off We are an equal opportunity employer and value diversity at our company. This is a full-time position. Salary is based on your experience, technical knowledge (which we will test in our recruiting process), industry certifications you currently hold, and overall alignment to the needs of our team.

Keywords: Acture Solutions, Schenectady , Help Desk Technician, Professions , Schenectady, New York

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