Help Desk Technician
Company: Acture Solutions
Location: Schenectady
Posted on: February 21, 2021
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Job Description:
We are expanding our Services Operations department and have an
opening for an IT Support Specialist in Scotia NY. This a level 1
support role will be responsible for providing the first point of
contact for users experiencing issues with applications, hardware,
networks and/or software. This is the perfect role for someone who
is seeking career growth and a supportive environment. As a Support
Technician, you'll collaborate with teammates and work with the
client to help make their I.T. lives as simple as possible. We are
seeking someone who is customer-focused and provides excellent
quality service. You will ensure proper computer operations so that
end users can accomplish organizational tasks. This includes
receiving, prioritizing, documenting and actively resolving end
user help requests. Problem resolution may involve the use of
diagnostics and/or require that the individual give hands-on
support at the desktop level. This is an excellent opportunity to
grow your IT skill set with this exciting company!!! Your
day-to-day as a Support Technician: * Working on assigned tickets
in a friendly, timely, and professional manner * Solving a wide
variety of IT issues with a clear and level head * Traveling to
visit?clients on-site and providing extraordinary in-person service
* Demonstrating empathy and patience while working with clients *
Moving from task to task quickly * Working with multiple tickets or
teammates simultaneously * Explaining advanced technical terms in a
way clients can understand * Mentoring and helping your fellow
teammates find solutions to perplexing problems Required education
and track record: * 2+ years supporting Windows desktops and
laptops, onsite and remote, in a professional services (B2B)
environment * Experience supporting Windows Server (MS Exchange,
Active Directory, Domain Controllers) * Managed requests using a
ticketing system * Proficiency in business IT Management Principles
(work planning, testing, maintenance routines, data integrity,
security) * Excelled in?customer service driven roles *
Consistently working hard for the team with ambition for continuous
improvement and career growth How you'll excel: * Exceptional
customer service skills and a natural eagerness to help others *
Actively listening and communicating clearly with clients and
teammates * Making great decisions quickly. Think on your feet! *
Ability to organize, prioritize and manage time * Being a great
teammate, knowing how and when to step up to get the job done and
understanding that--Acture--relies on your work * Methodically
input detailed troubleshooting and resolution notes on your work *
Embrace opportunities to learn because each day brings new
opportunities to grow * Use creative thinking to find ways to
improve efficiency and processes for clients and your team Benefits
and Perks: * Medical, dental and vision coverage with domestic
partner option * Industry certification reimbursements with salary
incentives for new certifications * PTO & paid volunteer time off
We are an equal opportunity employer and value diversity at our
company. This is a full-time position. Salary is based on your
experience, technical knowledge (which we will test in our
recruiting process), industry certifications you currently hold,
and overall alignment to the needs of our team.
Keywords: Acture Solutions, Schenectady , Help Desk Technician, Professions , Schenectady, New York
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