SchenectadyRecruiter Since 2001
the smart solution for Schenectady jobs

Service Associate

Company: M&T Bank
Location: Schenectady
Posted on: June 6, 2019

Job Description:

Overview: Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner. Primary Responsibilities: - Address the customer's immediate need, and then provide a service transaction or guided self-service - Match the appropriate resource (person, digital service) to the need - Identify transactions 'on the line' that can be migrated to digital solutions - Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc. - Assess options with focus on 'shoulder to shoulder' self-service - Follow up with customer once servicing is complete to ensure immediate need and customer's expectation have been met - Take ownership of escalated account services issues until resolution - Transition to identified sales opportunity using transition statement - Demonstrate customer service standards during transaction processing and follow M & T policy on transaction processing - Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing - Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate - Accurately balance - Accurately complete cash ordering for the branch and TCR/ATM settlement activities - Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate - Process customer/account maintenance accurately (address/name changes, signor/account updates, etc.) - Complete Retail Customer Refresh Activities - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Promote an environment that supports diversity and reflects the M & T Bank brand. - Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Adheres to Retail customer service standards, to include lobby experience and digital experience. Performs requisite interaction tracking and reporting Education and Experience Required: High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience. Proven verbal communication and interpersonal skills Proven ability to demonstrated exceptional customer services Well-organized individual with time management and prioritization skills Proficient with internet user-level technology Education and Experience Preferred: Bilingual based on branch needs Physical Requirements: Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs - 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment Apply on Company Website Job ID: R01385 For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. M & T Bank M & T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M & T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients. Contact Info - Schenectady, NY

Keywords: M&T Bank, Schenectady , Service Associate, Other , Schenectady, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Remote Benefits Specialist
Description: We are Seeking upbeat and motivated individuals to join our award winning team. Request an interview today, visit
Company: TQS
Location: Springfield
Posted on: 06/25/2019

Acute-Care MLS
Description: Various openings for MLS with at least three years or more with acute-care hospital transcription/editing experience. Accounts and schedules are primarily second shifts as early as 12p EST , with openings (more...)
Company: Mommy Jobs Online
Location: Springfield
Posted on: 06/25/2019

CDL A Local Truck Drivers - Earn More with KAG! (Springfield,MA)
Description: Local Truck Driving Jobs Available br br Benefits br Local Positions - Home Every Day br Offering Guaranteed Pay Programs in Many Markets br
Company: Kenan Advantage Group
Location: Springfield
Posted on: 06/25/2019


Full Time Ophthalmologist- Best Growing Practice in CT!
Description: Multi-specialty MD/OD practice in Hartford, CT is looking for a full-time Ophthalmologist to join the team. The practice is growing and open to many different sub-specialties: Cornea, Glaucoma,
Company: ETS Vision
Location: Springfield
Posted on: 06/25/2019

healthcare-home office
Description: Nationwide health benefits company seeking home workers. full time or part time positions
Company: ameriplan usa
Location: Springfield
Posted on: 06/25/2019

Administrative Assistant
Description: Essential Functions: Provide administrative support and office management tasks Prepare incoming and outgoing communications and a wide variety of administrative documents using Microsoft Office
Company: Mommy jobs Online
Location: Springfield
Posted on: 06/25/2019

Bid On Local Siding Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Springfield
Posted on: 06/25/2019

Salesforce Administrator
Description: Role Salesforce Administrator Location Springfield, MA Job type Permanent Responsibilities This role will lead, administer and deploy the configuration of the Salesforce platform SFDC . Account Contact (more...)
Company: E Business International, Inc.
Location: Springfield
Posted on: 06/25/2019

Albany SSAT Tutor Jobs - Albany
Description: Albany SSAT Tutor Jobs Varsity Tutors is always looking for bright individuals in Albany who are passionate about
Company: Varsity Tutors
Location: Albany
Posted on: 06/25/2019

Call Center Representative
Description: To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative (more...)
Company: Mondo Products Company Limited
Location: Albany
Posted on: 06/25/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Schenectady RSS job feeds