SchenectadyRecruiter
the smart solution for Schenectady jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Utica
Posted on: January 11, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Schenectady , Virtual Customer Service Manager-French Bilingual, Other , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Now Interviewing-Work From Home
Description: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top
Company: Sharp Career Division
Location: Springfield
Posted on: 01/17/2019

Work From Home Today FT/PT Positions
Description: Interviewing Health Benefits Consultants. If you are self motivated, and excited about helping others save money then this is
Company: AmeriPlan
Location: Springfield
Posted on: 01/17/2019

Bilingual Customer Care - Hurricane Relief
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Springfield
Posted on: 01/17/2019


Current College Students - Intern Abroad Ambassador
Description: As an Intern Abroad Ambassador, you will represent
Company: CareerUp
Location: Albany
Posted on: 01/17/2019

Telecommute PT/FT
Description: Leading Health Care Provider Company is seeking Customer Care Representatives that enjoy working and helping people. Telecommute.
Company: Ameriplan
Location: Schenectady
Posted on: 01/17/2019

Bilingual Customer Retention Expert
Description: MJOL External Job Ads / Customer Service Job Ads Work at Home Bilingual Customer Retention Expert English / Spanish Helping those in need is a way of life for us, and we are looking for more people (more...)
Company: MJOL
Location: Springfield
Posted on: 01/17/2019

Current College Students - Stores Executive Intern: Pennsylvania/Delaware/Baltimore
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Albany
Posted on: 01/17/2019

OUTPATIENT FAMILY NP OPPORTUNITY Queens, NY BK
Description: OUTPATIENT FAMILY NP OPPORTUNITY Queens, NY BK Out patient Family Medicine facility
Company: esr
Location: Schenectady
Posted on: 01/17/2019

Work From Home Career
Description: We are strong and fast-growing company looking for people that enjoy working with others. If you have an upbeat
Company: Garcia Healthcare
Location: Springfield
Posted on: 01/17/2019

Senior Client Services Representative, Bilingual, English & Spanish
Description: Senior Client Services Representative, Bilingual, English Spanish Job Description: Accountable for the successful resolution of all customer requests while providing an exceptional customer service (more...)
Company: Bank of America
Location: Utica
Posted on: 01/17/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Schenectady RSS job feeds