SchenectadyRecruiter
the smart solution for Schenectady jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)..REMOTE

Company: Mommy Jobs Online
Location: Schenectady
Posted on: November 9, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMRITA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Schenectady , Work at Home Bilingual Customer Retention Expert (English / Spanish)..REMOTE, Other , Schenectady, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


WORKING BLDG LEAD ALBANY
Description: ABM, a leading provider of integrated facility solutions, is looking
Company: ABM Industries
Location: Albany
Posted on: 11/18/2018

Current College Students - Stores Executive Internship - San Jose, CA
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Albany
Posted on: 11/19/2018

(CDL-A Required) OTR Truck Driver - Make $55k - $60k+ !
Description: About J.B. HuntJ.B. Hunt Transport, Inc. is a Fortune 500 company that specializes in freight shipping for large and small businesses. A top-ranked third party logistics 3PL provider and one of the (more...)
Company: JB Hunt
Location: Springfield
Posted on: 11/18/2018


Current College Students - On Campus Content Creator ($150) - 5-Day, Part-Time
Description: As a Media Producer for CampusReel you will be responsible for filming, curating, and organizing a series of short videos that give prospective
Company: CampusReel
Location: Schenectady
Posted on: 11/18/2018

Current College Students - Stores Executive Intern East Los Angeles County
Description: DESCRIPTION: br ABOUT US: br One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. (more...)
Company: Target
Location: Albany
Posted on: 11/18/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Troy,N
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Troy
Posted on: 11/18/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Schene
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Schenectady
Posted on: 11/18/2018

Babysitting Wanted - Capable Sitter Needed Immediately, Seeking Sitter
Description: Nice to meet you My name is
Company: Sitter
Location: Schenectady
Posted on: 11/18/2018

Current College Students - User Support Associate (Part-Time)
Description: Our users mean everything to us. We are looking for someone who can lead the charge to make sure that every person who interacts with WayUp ends up happy. As a user support associate, you will be the
Company: WayUp
Location: Springfield
Posted on: 11/19/2018

(CDL-A Required) OTR Truck Driver - Make $55k - $60k+ !
Description: About J.B. HuntJ.B. Hunt Transport, Inc. is a Fortune 500 company that specializes in freight shipping for large and small businesses. A top-ranked third party logistics 3PL provider and one of the (more...)
Company: JB Hunt
Location: Springfield
Posted on: 11/18/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Schenectady RSS job feeds