Patient Access Representative - Cobleskill, NY
Company: Optum
Location: Cobleskill
Posted on: May 12, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by
technology, to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
The -Patient Access Representative -welcomes, greets, interviews
patients and/or representatives in person or over the telephone to
ensure their initial experience with the hospital is exceptional.
The -Patient Access Representative will also obtain the required
demographic and insurance information to ensure proper
billing/reimbursement to the hospital. Secure required signatures
from patients and/or representatives to protect hospital's
interests. Provides excellent patient experience for guests with a
high level of professionalism.
Schedule: This position is full-time - 40 hours/week with a
schedule M-F 8:30AM - 5:00PM
Location: 178 Grand View Dr., Cobleskill, NY
We offer 4-6 weeks of on-the-job training. The hours of the
training will be based on schedule or will be discussed on your
first day of employment.
Primary Responsibilities:
Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
Verifies insurance coverage, benefits, and creates price estimates,
reverifications as needed
Collects patient co-pays as appropriate and conducts conversations
with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Responsible for collecting data directly from patients and
referring to provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner
Generates, reviews, and analyzes patient data reports and follows
up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear directions
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service experience
Ability to work onsite at our Cobleskill, NY facility
Must be 18 years of age OR older
Preferred Qualifications:
1+ years of -experience in scheduling and authorizations
Ability to work night and weekend hours
Healthcare experience and clinical knowledge
Soft Skills:
Ability to engage and effectively communicate with individuals and
groups of adults at all levels within the organization
Ability to build rapport quickly, develop trust, sustain working
relationships, and represent CRH positively in internal and
external meetings
Strong time-management and organizational skills -
Effective communication skills and interpersonal skills -
Basic keyboarding skills
Strong interpersonal, communication and customer service skills
Physical and Work Environment:
Standing for long periods of time (10 hours) while using a
workstation on wheels and phone/headset - -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group -is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Schenectady , Patient Access Representative - Cobleskill, NY, Other , Cobleskill, New York
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