Patient Access Associate

Company: Optum
Location: Cobleskill
Posted on: April 18, 2024

Job Description:

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start -Caring. Connecting. Growing together. -
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The Patient Access Associate -welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the -Patient Access Associate -will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital's interests. Provides excellent patient experience for guests with a high level of professionalism.
Schedule: - Wednesday and Thursday from 7:00am to 7:00pm, and Friday from 7:00pm to 7:00am
Location: 178 Grandview, Drive Cobleskill, NY
We offer 4-6 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:

As measured by direct or indirect supervisory observation and/or co-worker feedback, the successful incumbent demonstrates skills in the following duties and responsibilities. Examples of these include, but are not limited to the following:
Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival
Interact positively with patients, families, and other patient care providers
Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and insurance information and accurately enters information into the computer
Assign appropriate financial class and insurance plans to patient visit
Secure patient's signature when applicable, i.e., Medicare waiver, financial agreements, insurance forms.
Create medical records upon registration if patient is new to network
Prepare appropriate forms during registration process
Collect and maintain co-pay information from patients
Obtain insurance authorization upon patient admission to the hospital
Direct patients and families to appropriate areas of hospital/clinics
Demonstrate awareness of and provides care in a manner consistent with the Patient's Bill of Rights.
Refer appropriate patients for financial counseling/assistance
Demonstrates appropriate telephone etiquette; to include but not limited to, answering telephone calls in a prompt, friendly, helpful manner, using courtesy title (i.e. Ms. Smith, Dr. Jones, etc.), convey location called, identify self by name, answer call within three rings, and if necessary politely place caller on hold after asking permission
All registration paperwork is prepared and forwarded to Health Information Management for scanning to patient's EPIC chart
Provide cross coverage within the Patient Access Service departments when needed
Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? - - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. -Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: -

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher)
1+ years of customer service experience
Must be 18 years of age or older
Ability to work our normal business hours of -2:30pm to 10:30pm -EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

1+ years of -experience in scheduling and authorizations
Healthcare experience and clinical knowledge

Soft Skills:

Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization
Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings
Strong time-management and organizational skills -
Effective communication skills and interpersonal skills -
Basic keyboarding skills
Strong interpersonal, communication and customer service skills

Physical and Work Environment:

Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset. -

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**PLEASE NOTE** The sign-on bonus is only available to external candidates. - Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. -
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New York Residents Only: -The salary range for New York -residents is -$16.00 to $28.27 -per hour. -Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. -UnitedHealth Group complies with all minimum wage laws as applicable. -In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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#RPO #RED

Keywords: Optum, Schenectady , Patient Access Associate, Other , Cobleskill, New York