Lead Patient Access Representative
Company: Ellis Medicine
Location: Schenectady
Posted on: January 27, 2023
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Job Description:
Basic Function:The Lead Patient Access Representative assists
the supervisor in coordinating the daily activites of the Patient
Access Representative I. Monitors workflow and quality, assists in
the training process and performs all duties of a Patient Access
Representative I; assist with the information needed to improve
patient flow and collaborate with various departments providing
services. Conducts registration interview with patient or patient's
representative to gather demographic and financial information
required for hospital admission and/or outpatient
service.Requirements:High School diploma or equivalent required,
Associate's degree preferred. Five (5) years' patient registration,
business office or billing experience in a healthcare setting is
required. Registered Health Information Technician (RHIT) or
Registered Health Information Administrator (RHIA)
preferred.Responsibilities:+ Assists the supervisor in coordinating
the daily activities and completion of the Patient Access
Representative I.+ Reviews registrations on a daily basis and
reports irregularities to the department supervisor.+ Performs
duties to assist with the information needed to improve patient
flow and collaborate with various departments providing services.+
Responsible for patient check in and registration, insurance
verification, collection of co-payments or self pay, accurate
record keeping of flow and financial objectives.+ Obtain and verify
accurate completion necessary supporting documentation such as
insurance forms, copies of insurance cards, assignment of benefits,
etc., and route appropriately to ensure proper coding and billing
charges.+ Provide patient with forms and/or documentation required
by Federal and State regulatory agencies; Bill of Rights, Financial
Obligations Summary, Privacy Notice, etc.+ Review patient charts
for completion to ensure accurate and timely processing of
information through various systems.+ Facilitates in gathering
accurate patient billing information.+ Performs collections of
patients with outstanding accounts receivable. Accurately estimates
the patient liability (co-payments, deductibles, co-insurances,
deposits, etc. via obtaining accurate demographic and financial
information.+ Receives and processes patient payments. Maintains
necessary petty cash to properly service and receive payments.+
Answers patient inquired regarding their liability and being able
to explain the variables involved.+ Properly receipting and
forwarding all copies of patient payment receipts posting to the
patient's account in Sorian Financials.+ Perform end of day duties
closing and reconciliation duties in Sorian Financials and
reconcile deposit slips.+ Process lab drop-off specimen
registrations completely and in a timely manner.+ Assign patient
rooms upon arrival of all patients, monitors room availability and
turnover.+ Monitors Emergency Department tracking board and keeps
data current with patient location and complaint.+ Serves as a
resource for Emergency Department staff and EMS crews.+ Assists in
coordinating transportation for discharges and/or other activities
as necessary.+ Arranges patient transfers out of the critical care
units and between medical and surgical units with the focus on
appropriate patient placement.+ Communicate clearly and respond in
a courteous and timely manner to patients, patients' families and
staff requests and provide necessary information in order to
deliver a high level of customer service.+ Performs cashier
functions as needed; collects patient payments, maintains sale of
telephones and telephone line service per hospital policy, sale of
weekly parking passes.+ Reviews patient account at time of
discharge, gathers any missing information or billing documents,
and requests payment of deductibles, co-payments and private pay
deposits.+ Schedules procedures when the surgical scheduling area
is closed, duplicates and delivers operating / delivery room
schedules.+ Responsible for handling necessary arrangements when a
patient expires.+ Records necessary information regarding the
patient in the death book, determines if an autopsy is to be
perfomed, arranges for an autopsy if necessary, and who is the
families' choice of funeral home.+ Notifies Funeral Director
immediately upon notification of the responsible funeral home.+
Secures signed death certificate from the responsible physician.+
Notifies the funeral home when death certification and autopsy, if
applicable, is complete to facilitate timely removal.+ Conducts
daily census verification.+ Conducts surveys and collects
statistics upon request.+ Develops training and competency
programs, provides on the job training to new and current
employees.+ Complete required training as assigned; Doc training
for "Medical Look Test" and Medical Terminology/Competency.+ Adhere
to patient privacy policies and procedures, maintain
confidentiality.
Keywords: Ellis Medicine, Schenectady , Lead Patient Access Representative, Other , Schenectady, New York
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