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Inbound Collections Representative

Company: Transworld Systems, Inc.
Location: Schenectady
Posted on: January 23, 2023

Job Description:

EOS USA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell (MA) with regional offices in Chicago (IL), Dallas (TX) and Somerset (KY) and In total, EOS USA employs over 500 employees across the United States.

EOS USA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an operational presence in 23 countries. As part of the EOS Group, we enjoy an international presence and unparalleled global reach in our industry

Position: Collections Specialist

This position will be located on-site at our Somerset, KY location.


  • Initiate contact with consumer's via telephone to attempt collection of outstanding balances, assuring professional and positive experience toward resolution
  • Effectively communicating with consumers to obtain full payment of debt or establish acceptable payment arrangements
  • Meet or exceed daily, weekly and monthly performance objectives.
  • Resolve disputes
  • Escalate accounts for resolution when warranted
  • Performing skip-tracing efforts to obtain current location information
    Schedule: This is a full time/40 hour a week position. The schedule includes 3 days shifts per week 8:00am to 5:00pm, two evening shifts per week 12:00pm to 9:00pm and two Saturday mornings per month 8:00am to 12:00pm.

    All positions are full time. The hourly rate to this position is $16.00 an hour.

    We Offer:

    ---Paid training

    ---Paid time off

    ---Paid holidays

    ---Company match 401K plan

    ---Comprehensive medical/dental/vision plan

    • High School Diploma or equivalency required
    • Previous Collections or Call Center experience required
    • Experience in both education and state government receivables preferred
    • Highly detail oriented, organized, and able to multitask
    • Excellent communication and negotiation skills
    • Proficient computer skills
    • Ability to navigate through internet resources available to locate consumers
    • Stable work history
    • Excellent listening skills
    • Excellent verbal and written communication skills
    • Ability to handle challenging situations calmly and professionally
      EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.

      Job Type: Full-time

      Pay: $16.00 per hour


Keywords: Transworld Systems, Inc., Schenectady , Inbound Collections Representative, Other , Schenectady, New York

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