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Client Service Specialist

Company: SPECTRUM
Location: Schenectady
Posted on: November 22, 2021

Job Description:

At a glance:Are you a growth-focused professional knowledgeable of the technology needs of healthcare organizations and skilled in consultative sales techniques? Can you successfully guide healthcare organizations through the selection of fiber-based solutions? Do you desire a competitive salary with an uncapped sales commission and a focus on professional development?Our company:At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.Highlights:As a Strategic Account Specialist for Healthcare, you are passionate about solving the complex technology and communication needs for healthcare providers. You possess an in-depth understanding of the challenges facing healthcare organizations and excel at recommending cost-effective solutions. With a focus on consultative sales, you outline fiber-based services for new and small-to-medium healthcare organizations. You are passionate about selling, transferring, providing information and offering assistance on all aspects of fiber services to potential and current clients.You accelerate business growth by developing excellent client relationships through interpersonal phone and email communications. You proactively identify roadblocks and overcome obstacles to increase business while enhancing the client experience. You flourish in an office environment and travel regularly to capture and manage accounts within a specified footprint. You report directly to the Manager of Sales Strategic Sales for goals, guidance and assistance.Position benefits:Competitive salary with sales incentives.Health, vision and dental insurance.100% company match 401(k) up to 6%.Company funded retirement accumulation plan for an additional 3%.Education assistance.Pretax childcare spending account. Paid holidays, vacation days, personal days and sick days.Employee discount on Spectrum services where available.What you will do:Be an impactful member of the sales team by cultivating new logo fiber and coaxial opportunities and achieving a monthly revenue quota.Achieve sales objectives by learning or applying healthcare procurement processes and navigating the sales process accordingly.Drive the sales process through proactive, consultative needs analyses with new prospective clients, including the development of client-centric product solutions.Highlight product benefits to clients through the design, development and facilitation of sales proposals and presentations.Self-generate leads by contacting prospective clients via telephone, cold call premise visits, networking and industry events.Qualify new leads and request site surveys to determine the serviceability of prospects, including the submission of a return on investment (ROI) analysis to sales management.Report sales activities and client information by maintaining accounts in Salesforce.Ensure the timely handoff of sold accounts for ongoing management and retention by working with the Account Management team.Maximize the sales process by collaborating with other business service support groups, including Sales Engineering, Sales Support and Marketing.Improve sales abilities and stay current on industry trends by attending all sales meetings and training sessions.Perform additional duties related to the position as assigned.Required keys for success:Three or more years of sales experience with a proven track record of exceeding revenue quotas with two years of experience selling data, voice, cloud or video solutions.Three years of telecommunications related sales experience.Availability to travel to and from assigned territories and company facilities using a reliable personal vehicle, to include travel during inclement weather.Solid ability to work efficiently and effectively within required deadlines.Quick learner that can apply that knowledge while working in a team environment.Valid and active State drivers license and safe driving record.Effective written and spoken English communication skills with all levels of an organization.How you will stand out from the crowd:Experience working within the healthcare vertical.History of selling data, voice or video solutions in the telecommunications business-to-business industry.Positive attitude and an inner desire to push themselves.Coachable with an entrepreneurial spirit.Aptitude to learn the product suite and Spectrum Enterprise style of selling.Cultural fit with in-depth industry knowledge.Proven networking and negotiation skills with the ability to manage and foster change.Proficient with Microsoft Word, Excel and PowerPoint.Your education:Bachelors degree in a business-related field (preferred). SCM224 288973-2 288973BR

Keywords: SPECTRUM, Schenectady , Client Service Specialist, Other , Schenectady, New York

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