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Front Desk Supervisor

Company: Homewood Suites Schenectady
Location: Schenectady
Posted on: November 16, 2021

Job Description:

Description: Position Overview:To assist guests efficiently, courteously, and professionally in Front Desk related functions. To maintain high standards of service and hospitality. To perform assigned tasks such as scheduling, and ensuring that all GSRs are maintaining high levels of customer service.Job Responsibilities: Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep the lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls. Know how to clean guestrooms to standards. Clean back office area as requested by management. Open and close shift, make cash drops. Ensure all credit cards, cash, and change funds are balanced throughout each shift. Inform management of any guests or systems-related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass-on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or Front Office Manager. Assist in marketing effort by assisting in sales blitzes. Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance. Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies. Works with the General Manager to complete weekly front desk scheduling based on forecasted occupancy due on each Wednesday of the week. Must be able to cover any call-off shifts. Responsible for the supervision of all front desk staff. Responsible for scheduling the front office staff in accordance with labor standards and occupancy fluctuation. Makes a concerted effort to eliminate overtime. Maintains High SALT SCORES. Ensures all front desk staff (including yourself) is up to date on training Hilton Standards to include NOW updates, signing employees up for Hilton University and keeping files on their training. Maintains tax-exempt procedures on a weekly basis. Plan and assign duties to front desk staff during slow times. Foster a TEAM ATMOSPHERE at all times. Assist in the monthly inventory of Market Items. Work with the General Manager to always ensure the Market is fully stocked and cost controls are in place to ensure profitability. Understand all aspects of ONQ and Hilton Lobby. Perform other duties as assigned by management, of which employee is capable of performing.. Requirements: PI144212687

Keywords: Homewood Suites Schenectady, Schenectady , Front Desk Supervisor, Other , Schenectady, New York

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