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CRM Solutions Architect

Company: MVP Health Care
Location: Schenectady
Posted on: October 14, 2021

Job Description:

Dynamics CRM Administrator
Headquarters Office, 625 State Street, Schenectady, New York, United States of America

  • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
  • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
  • Virtual Req #894

    Tuesday, August 31, 2021

    Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

    Full Time- Exempt

    This role is for someone who has a complete and extensive understanding of the Dynamics 365 platform. The role will leverage this knowledge when solving business process issues and implementing new business areas to the platform.

    This role will work closely with all departments implementing and ensuring the CRM tool-set works effectively across teams while maximizing efficiency and capitalizing on the full features and benefits of the Dynamics platform. Participate in planning, organizing and management of all CRM applications projects to ensure effective operations. Monitor CRM processes, resolving issues that arise in the execution of campaigns & workflows. Identify areas for improvement and develop technical improvement plans. Work with IT partners to design, configure, test and deploy changes to CRM database entities, fields, screens, forms, workflows, reports and dashboards. Design, develop and implement key reports using available BI tools. Assist Marketing and Communications in analysis and reporting of campaign effectiveness including traffic, acquisition, conversion, retention and revenue. Extensive work in the Customer Service & Omnichannel/Multi-session modules of the Dynamics 365 Platform. Staying informed on current as well as new and emerging Microsoft Dynamics CRM features, roadmaps and releases. Maintaining the system security including sharing rules and security levels. Document processes, workflows and field maps. Assist end users with day-to-day questions, problems and issues. Assist trainers or business partners with end-user training, including the creation of user documentation and training materials.

    POSITION QUALIFICATIONS

    Minimum Education:

    Bachelor's Degree or equivalent job experience in the Dynamics industry.

    Minimum Experience:

    1-3 years' experience with Microsoft Dynamics 365 platform in an administrator, consultant, developer or architect role. Experience includes managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, reports and dashboards, and troubleshooting application bugs. Complete understanding of the Microsoft Dynamics platform, data structure and best practices in system architecture.

    Desirable Experience:

    5+ years supporting a large Microsoft Dynamics CRM environment.

    D365 Unified Interface / v9+ in an online environment

    Power Automate experience; Canvas App & Flow

    Past D365 Customer Service implementations

    Microsoft Dynamics CRM certifications

    Understanding of health care insurance industry

    Required Skills:

    Superior communication skills both written and verbal

    Interpersonal skills and ability to work with all levels of the organization

    Ability to manage multiple assignments simultaneously with a high level of autonomy and independence

    Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations

    Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise

    Detail orientation with strong organizational skills

    Ability to learn and apply new concepts quickly

    Ability to meet tight deadlines

    Ability to formulate and express ideas clearly and effectively in verbal and written presentations

    Ability to collaborate across teams with strong interpersonal skills

    Ability to tolerate stress

    This position can be virtual/remote within New York. #LI-REMOTE

    #LI-Jc1

    About MVP
    MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

    Please apply and learn more - including how you may become a proud member of our team.

    Other details
  • Job Family Claims/Operations
  • Pay Type Salary

Apply Now

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  • Headquarters Office, 625 State Street, Schenectady, New York, United States of America
  • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
  • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
  • Virtual

Keywords: MVP Health Care, Schenectady , CRM Solutions Architect, Other , Schenectady, New York

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