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Professional, CRM Admin

Company: MVP Health Care
Location: Schenectady
Posted on: June 11, 2021

Job Description:

Professional, CRM Admin
Headquarters Office, 625 State Street, Schenectady, New York, United States of America

  • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
  • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
  • Virtual Req #791

    Monday, April 26, 2021

    Be a part of the transformation at MVP Health CareĀ®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas andenergy of more than 1,700 employees.We employ talented people with diverse backgrounds and experience-tech people, numbers people, even people people-to make health insurance more convenient, more supportive, and more personal. If you're ready to join a thriving, mission-driven company where you can create your own opportunities-it's time to make a healthy career move to MVP.

    Full-Time, Exempt


    This role is for someone who has a complete and extensive understanding of the Dynamics 365 platform. The role will leverage this knowledge when solving business process issues and implementing new business areas to the platform.

    This role will work closely with all departments implementing and ensuring the CRM tool-set works effectively across teams while maximizing efficiency and capitalizing on the full features and benefits of the Dynamics platform. Participate in planning, organizing and management of all CRM applications projects to ensure effective operations. Monitor CRM processes, resolving issues that arise in the execution of campaigns & workflows. Identify areas for improvement and develop technical improvement plans. Work with IT partners to design, configure, test and deploy changes to CRM database entities, fields, screens, forms, workflows, reports and dashboards. Design, develop and implement key reports using available BI tools. Assist Marketing and Communications in analysis and reporting of campaign effectiveness including traffic, acquisition, conversion, retention, and revenue. Extensive work in the Customer Service & Omnichannel/Multi-session modules of the Dynamics 365 Platform. Staying informed on current as well as new and emerging Microsoft Dynamics CRM features, roadmaps, and releases. Maintaining the system security including sharing rules and security levels. Document processes, workflows, and field maps. Assist end users with day-to-day questions, problems, and issues. Assist trainers or business partners with end-user training, including the creation of user documentation and training materials.


    Minimum Education:

    Bachelor's Degree or equivalent job experience in the Dynamics industry.

    Minimum Experience:

    3 years' experience with Microsoft Dynamics 365 platform in an administrator, consultant, developer or architect role. Experience includes managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, reports and dashboards, and troubleshooting application bugs. Complete understanding of the Microsoft Dynamics platform, data structure and best practices in system architecture.

    Desirable Experience:

    5+ years supporting a large Microsoft Dynamics CRM environment.

    D365 Unified Interface / v9+ in an online environment

    Power Automate experience, Canvas App & Flow

    Past D365 Customer Service implementations

    Microsoft Dynamics CRM certifications

    Understanding of health care insurance industry

    Required Skills:

    Superior communication skills both written and verbal

    Interpersonal skills and ability to work with all levels of the organization

    Ability to manage multiple assignments simultaneously with a high level of autonomy and independence

    Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations

    Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise

    Detail orientation with strong organizational skills

    Ability to learn and apply new concepts quickly

    Ability to meet tight deadlines

    Ability to formulate and express ideas clearly and effectively in verbal and written presentations

    Ability to collaborate across teams with strong interpersonal skills

    Ability to tolerate stress


    MVP Health Care is an Affirmative Action/ Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at .

    Other details
  • Job Family Claims/Operations
  • Pay Type Salary

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  • Headquarters Office, 625 State Street, Schenectady, New York, United States of America
  • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
  • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
  • Virtual

Keywords: MVP Health Care, Schenectady , Professional, CRM Admin, Other , Schenectady, New York

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