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Digital Services Operations Leader

Company: General Electric
Location: Schenectady
Posted on: June 5, 2021

Job Description:

Job Description Summary

The Field Services Operations Leader is an exciting role within the North America Operations Team. It's primary focus is to drive best in class standards throughout our field execution teams. The right candidate will be leading cross-functional teams to identify and implement these best in class solutions in a timely and efficient manner.

Job Description

Roles and Responsibilities

As the Regional Operations Leader, you will:

  • Be responsible for sharing best practices throughout the North American Service Region.
  • Identify and eliminate waste via 5S and Kaizen projects among field service sites.
  • Work to assist in the deployment of GE Digital Tools to various service sites.
  • Support field sites in solving complex problems around LD's or Bonuses.
  • Be involved in discussions with multiple functions and teams about improvement in processes, procedures and ways of working.
  • Work on cross functional and diverse teams to identify and solve the businesses strategic initiatives as related to continuous improvement.
  • Present to senior leaders (Executive Band and Senior Executive Band) in specific technical space.
  • Help drive consistency across the entire North America region via uniform methods, transformation play book, and best practices. Support and mentor new site managers.
  • Assist sites during the startup process to ensure long term success.
  • Train and mentor field execution staff to ensure they are meeting or exceeding business expectations.
  • Generate content as related to leading weekly operations reviews with Site Managers in the region.

Required Qualifications

  • Bachelor's Degree from an accredited university or college in Business, Operations Management or Project Management
  • Minimum of 4 years of experience in Operations or Field Services


  • Ability and willingness to travel up to 75% within region if required

Desired Characteristics

  • Prior experience in the field of wind energy or related services business
  • Understanding of Lean principles
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to influence others and lead small teams
  • Lead initiatives of moderate scope and impact
  • Ability to coordinate several projects simultaneously
  • Effective problem identification and solution skills
  • Ability to generate reports and analyze data

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Keywords: General Electric, Schenectady , Digital Services Operations Leader, Other , Schenectady, New York

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