Counter Salesperson

Company: Capitol District Supply
Location: Schenectady
Posted on: January 15, 2021

Job Description:

We are looking for a customer focused, results-driven Counter Salesperson to service our Contractor & Builder customers as well as walk-in and telephone customers. This person will have knowledge in the plumbing, heating, and/or HVAC industries to increase sales and customer satisfaction by utilizing technical and product knowledge to assist our diverse customer base with the selection of product for their jobs needs, assistance troubleshooting, and offering product recommendations and add on sales.Responsibilities* Ensure high levels of customer satisfaction through excellent sales service* Assess customers needs and provide assistance and information on product features* Create and develop new contractor/builder accounts* Drive sales activity with outbound phone calls to contractor accounts* Maintain in-stock and presentable condition of the counter area* Remain knowledgeable on products offered and discuss available options* Manage customers at the counter by taking orders and entering them into the system accurately* Cross sell and add-on products to sales* Handle returns of merchandise* Team up with co-workers to ensure proper customer service* Build productive trust relationships with customers* Comply with inventory control procedures* Suggest ways to improve sales (e.g. suggesting new products to stock, planning promotional activities)Requirements* Experience in the Plumbing and/or Heating/HVAC Industries (minimum 3 years) OR Counter Salesperson Experience in the Plumbing and/or Heating/HVAC industry (minimum 1 year)* Robust knowledge of the principles, procedures, and best practices in the industry* Ability to perform under pressure and address complaints in a timely manner* A friendly and energetic personality with customer service focus* Solid communication and interpersonal skills* Basic understanding of sales principles and customer service practices* Must be able to lift 50lbs over head* High school diploma, GED, or equivalentBenefitsCapitol is a growing, local, family owned company that has been in business since 1945 and we treat our employees like family! Our benefits package includes:* Medical Insurance (Multiple Medal Level & Insurance providers to choose from) subsidized by Company* Health Reimbursement Account (HRA)* Dental Insurance* Vision Insurance* Supplemental Insurance Available (Aflac)* 401k with Company Matching Contributions* Paid Vacation & Sick Time* Incentive Program* Paid Holidays* Tuition Reimbursement Program

Keywords: Capitol District Supply, Schenectady , Counter Salesperson, Other , Schenectady, New York