Counter Salesperson
Company: Capitol District Supply
Location: Schenectady
Posted on: January 15, 2021
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Job Description:
We are looking for a customer focused, results-driven Counter
Salesperson to service our Contractor & Builder customers as well
as walk-in and telephone customers. This person will have knowledge
in the plumbing, heating, and/or HVAC industries to increase sales
and customer satisfaction by utilizing technical and product
knowledge to assist our diverse customer base with the selection of
product for their jobs needs, assistance troubleshooting, and
offering product recommendations and add on sales.Responsibilities*
Ensure high levels of customer satisfaction through excellent sales
service* Assess customers needs and provide assistance and
information on product features* Create and develop new
contractor/builder accounts* Drive sales activity with outbound
phone calls to contractor accounts* Maintain in-stock and
presentable condition of the counter area* Remain knowledgeable on
products offered and discuss available options* Manage customers at
the counter by taking orders and entering them into the system
accurately* Cross sell and add-on products to sales* Handle returns
of merchandise* Team up with co-workers to ensure proper customer
service* Build productive trust relationships with customers*
Comply with inventory control procedures* Suggest ways to improve
sales (e.g. suggesting new products to stock, planning promotional
activities)Requirements* Experience in the Plumbing and/or
Heating/HVAC Industries (minimum 3 years) OR Counter Salesperson
Experience in the Plumbing and/or Heating/HVAC industry (minimum 1
year)* Robust knowledge of the principles, procedures, and best
practices in the industry* Ability to perform under pressure and
address complaints in a timely manner* A friendly and energetic
personality with customer service focus* Solid communication and
interpersonal skills* Basic understanding of sales principles and
customer service practices* Must be able to lift 50lbs over head*
High school diploma, GED, or equivalentBenefitsCapitol is a
growing, local, family owned company that has been in business
since 1945 and we treat our employees like family! Our benefits
package includes:* Medical Insurance (Multiple Medal Level &
Insurance providers to choose from) subsidized by Company* Health
Reimbursement Account (HRA)* Dental Insurance* Vision Insurance*
Supplemental Insurance Available (Aflac)* 401k with Company
Matching Contributions* Paid Vacation & Sick Time* Incentive
Program* Paid Holidays* Tuition Reimbursement Program
Keywords: Capitol District Supply, Schenectady , Counter Salesperson, Other , Schenectady, New York
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