IT SPECIALIST I

Company: Rivers Casino & Resort, Schenectady
Location: Schenectady
Posted on: January 8, 2021

Job Description:

Job Title: IT SpecialistDepartment: Informational TechnologyFLSA Designation: Non-ExemptSummary: Installs, operates and conducts high level repairs to computer systems.Guest Service Expectations:S mile and make eye contactW elcome with a warm greetingE nergetic and enthusiastic serviceE ntertain with hospitalityT hank and appreciate the businessEssential Job Functions:Maintains network operating systems.Maintains virtual server environment.Secures system data via backup operation.Creates and maintains Active Director Accounts.Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events.Troubleshoots complex system problems and provides high level support to users.Maintains job logs and distributes reports to end users.Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.Supervises and develops technical skills of IT technicians.Performs other duties as requested or assigned.Qualifications:High school diploma or technical school certificateThree or more years related experience; or equivalent combination of education and experience.Functional knowledge of Microsoft Office Applications, Microsoft Desktop Operation Systems, Microsoft Server Operating System, Data Backup Utilities, Helpdesk Software, VMware, Cisco/Avaya Phone Systems and PC Hardware.A-Plus, MCSE or CNA certification preferred.Ability to obtain and maintain all necessary licensing.Physical and Mental Demands:Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.Frequently required to stoop, and kneel.Must occasionally lift up to 25 pounds.Able to interact with others while maintaining a positive and courteous demeanor.

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