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Branch Collection Specialist

Company: OneMain Financial
Location: Schenectady
Posted on: March 25, 2020

Job Description:

PUT YOUR CAREER IN MOTION AS A BRANCH COLLECTIONS SPECIALIST
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in
resolving their financial obligations by arranging for repayment or settlement of account
balances. Branch Collections Specialists focus on our existing customers who have long-term
relationships with OneMain.
When starting your career with OneMain, you have the potential to earn an annual salary plus
incentives. You will also have access to robust training programs and opportunities to advance
your career to leadership roles, such as Branch Manager and District Manager. Other benefits
for team members include competitive pay, sales-driven incentive programs, medical, dental,
401(k), paid time-off, paid volunteer time, tuition reimbursement and more.
IN THE ROLE
Responsible for high volume collections (via phone) activities to achieve delinquency
goals for an assigned branch
Work with customers in a consultative manner, negotiating (including renewing the
loan) to resolve account matters
Commitment to excellent customer service with the ability to prioritize and manage
multiple responsibilities
Ability to overcome objections and utilize strong negotiation skills to resolve customer
delinquencies
REQUIREMENTS
HS Diploma/GED
PREFERRED REQUIREMENTS
Collections or Customer Service experience
Bilingual (language requirement per need)OneMain Financial is the country s largest lending-exclusive financial company. With nearly
1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment
loans to millions of hard-working people. Our customers turn to us to meet important financial
needs, including debt consolidation, medical expenses, household bills, home improvements
and auto purchases. OneMain is constantly innovating to serve customers when, where and
how they want. Our steadfast commitment to doing the right thing extends to our customers,
our employees and the communities where we live and work a mission that hasn t changed
for more than 100 years.
KEY WORD TAGS
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business
Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer
Experience, Financial Representative, Credit Associated topics: account, accounts receivable, auction, audit, collection, commercial, insurance, mortgage, overdue, past due

Keywords: OneMain Financial, Schenectady , Branch Collection Specialist, Other , Schenectady, New York

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