Service Coordinator

Company: Ingersoll Rand
Location: Schenectady
Posted on: February 10, 2020

Job Description:

At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car-- , Ingersoll Rand-- , Thermo King-- , Trane-- , AmericanStandard-- Heating & Air Conditioning and ARO-- - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Service Coordinator / Dispatcher Summary:

We are looking for a Service Coordinator to join our Latham, NY Commercial Sales Office. The Service Coordinator is responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.

• Coordinates service resources.
• Assigns team members to project
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs project location to system.
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various assigned reports.
• Flexibility to work overtime/weekends, as required.
  
  Qualifications:
  
  • Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone
  • Must be organized with the ability to multi-task and prioritize daily interruptions
  • Knowledge of Word, Excel, Outlook, and Windows
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
  • Education: High School Diploma required/GED.
    
    We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
    
    If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.

Keywords: Ingersoll Rand, Schenectady , Service Coordinator, Other , Schenectady, New York