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Part-Time Mobile Customer Service Representative

Company: Spectrum
Location: Schenectady
Posted on: August 8, 2019

Job Description:

Client Reference Code: 245020
Looking for a Part-Time job, in a fun team environment? Then Spectrum is the place to be!

Recently honored as one of Forbes? Top 50 Happiest Companies to Work For in 2018 and one of Fortune's Top 25 Leaders positioned for breakout growth, Spectrum is your best career choice! We?re searching for talented and motivated individuals like you to join our growing team!

Spectrum employees are our most valuable asset, and we have part-time opportunities with excellent starting rates, and schedules that will fit your lifestyle. A fixed schedule you can count on from week to weekFirst shift hours
The Part-Time Spectrum Mobile Representative provides basic customer support related to Spectrum Mobile Services. The successful Spectrum Mobile Representative will have an in-depth knowledge of mobile offerings, technical requirements and billing information. The Spectrum Mobile Representative will provide account management support in a manner consistent with Charter?s policies, procedures and quality standards.

As a Part-Time Customer Service Representative you can look forward to: A supportive team environment and regular one-on-one time with your leaderFlexibility to schedule time off in advance
Major Duties and Responsibilities:Responsible for providing quality service to customers via phone in account management, maintenance, billing, problem solving, enhancement, and troubleshooting.Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items.Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgencyManage customer interactions professionally and efficiently.Remain current and knowledgeable on every aspect of supported product.Accurately document customer account records based on actions taken.Fulfill work schedules as required.Ability to perform other duties and/or projects as assigned
Ideal Candidates Demonstrate:Knowledge of billing systems.Excellent written, verbal and interpersonal communication skillsStrong follow-up skills, accuracy and attention to detailExcellent customer service skills, including positive phone demeanorProficiency with PCs, Microsoft Office Suite and general intranet navigationVersatility and staying cool under pressureA ?Can do? attitude prevailing over a fast-paced variety of customer concernsAbility to perform business math calculations, including itemizing a billComplex problem-solving skills and the ability to resolve discrepancies
Preferred Qualifications:Experience working in cable operations, mobile, or telecommunications call center6 months or more of customer service experience;6 months ? 1 year+ of heavy volume phone experience in a customer service/call center job preferredBilingual applicants are strongly encouraged to apply!
Our Training: 2 weeks of paid trainingAll-encompassing classroom experience ? including classroom discussions, hands-on exposure, e-learnings, mentoring partners, and instructor-led trainingNew employees must commit to fixed schedule for training, before transitioning to selected schedule.
Job Code : COP170 Rep 1, Spectrum Mobile Nonexempt 245020BR

Keywords: Spectrum, Schenectady , Part-Time Mobile Customer Service Representative, IT / Software / Systems , Schenectady, New York

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