SchenectadyRecruiter Since 2001
the smart solution for Schenectady jobs

Rep 1, Spectrum Mobile

Company: Time Warner Cable
Location: Schenectady
Posted on: June 12, 2019

Job Description:

Posting Job Description Looking for a fun team environment with incentives, recognition and opportunities to grow? Then Spectrum is the place to be! Recently honored as one of Forbes' Top 50 Happiest Companies to Work For in 2018 and one of Fortune's Top 25 Leaders positioned for breakout growth, Spectrum is your best career choice! We're searching for talented and motivated individuals like you to join our growing team! Spectrum employees are our most valuable asset, so we'll invest in your growth by offering more than just a paycheck! Working for Spectrum comes with AMAZING perks and benefits including: * COMPLIMENTARY AND DISCOUNTED SERVICES ? That's RIGHT! ? Spectrum Gold Cable, High-Speed Internet, and Digital Phone Services! * Outstanding Health Benefits that include Medical, Dental, and Vision coverage ? all starting the first day of the month after your hire date! * Generous Paid Time Off, Sick Time and Personal Days! * Substantial Education Reimbursement! * A 401k plan matched dollar-for-dollar up to 6% - including an additional employer contribution! * Fun team-building events, performance rewards and other incentives * Competitive hourly wages PLUS shift-differential pay! Spectrum is looking for Mobile Customer Service Representatives. The Spectrum Mobile Representative provides basic customer support related to Spectrum Mobile Services. The successful Spectrum Mobile Representative will have an in-depth knowledge of mobile offerings, technical requirements and billing information. The Spectrum Mobile Representative will provide account management support in a manner consistent with Charter's policies, procedures and quality standards. As a Customer Service Representative you can look forward to: * Structured career progression plans with leadership advancement opportunities available * Full time schedules PLUS overtime availability * A supportive team environment and regular one-on-one time with your leader Major Duties and Responsibilities: * Responsible for providing quality service to customers via phone in account management, maintenance, billing, problem solving, enhancement, and troubleshooting. * Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Spectrum mobile related repairs by troubleshooting with customers to resolve difficult issue with devices and mobile phone services utilizing all available diagnostic tools and resources * Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency * Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures * Manage customer interactions professionally and efficiently. * Remain current and knowledgeable on every aspect of supported product. * Accurately document customer account records based on actions taken. * Fulfill work schedules as required. * Ability to perform other duties and/or projects as assigned Ideal Candidates Demonstrate: * Knowledge of billing systems as well as troubleshooting for Spectrum Mobile devices, features and services * Excellent written, verbal and interpersonal communication skills * Strong follow-up skills, accuracy and attention to detail * Excellent customer service skills, including positive phone demeanor * Works various schedules including holidays * Proficiency with PCs, Microsoft Office Suite and general intranet navigation * Versatility and staying cool under pressure * A "Can do" attitude prevailing over a fast-paced variety of customer concerns * Ability to perform business math calculations, including itemizing a bill * Complex problem-solving skills and the ability to resolve discrepancies Preferred Qualifications: * Experience working in cable operations, mobile, or telecommunications call center * 6 months or more of customer service experience; 1 or more years preferred * 6 months or more of working with multiple software applications; 1 or more years preferred * 6 months ? 1 year+ of heavy volume phone experience in a customer service/call center job preferred * Bilingual applicants are strongly encouraged to apply! Our Training: * 4 weeks of paid training * All-encompassing classroom experience ? including classroom discussions, hands-on exposure, e-learnings, mentoring partners, and instructor-led training * New employees must commit to 40 hours each week during the training periodSDL2017

Keywords: Time Warner Cable, Schenectady , Rep 1, Spectrum Mobile, IT / Software / Systems , Schenectady, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


PowerBuilder/Sybase ASE Programmer
Description: PowerBuilder/Sybase ASE Programmer HIGHLIGHTS Location: Albany, NY Position Type: 15 Year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

J2EE Technical Architect
Description: J2EE Technical Architect HIGHLIGHTS Location: Albany, NY 12211 Position Type: 2 Year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: GTN (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

Oracle PL/SQL Developer
Description: Oracle PL/SQL Developer HIGHLIGHTS Location: Albany, NY Position Type: 9 Month Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019


N-tier .Net Programmer
Description: N-Tier .Net Programmer HIGHLIGHTS Location: Albany, NY Position Type: 2 year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: Execute full (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

J2EE Application Programmer
Description: J2EE Application Programmer HIGHLIGHTS Location: Albany,NY 12211 Position Type: 2 Year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/21/2019

Oracle PL/SQL Developer
Description: 84 Months Experience developing Oracle PLSQL using advanced PLSQL programming
Company: Knowledge Builders Inc
Location: Albany
Posted on: 06/21/2019

Object Oriented Programmer
Description: Object Oriented Programmer HIGHLIGHTS Location: Albany, NY Position Type: 2 Year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: Gathering (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

COBOL Technical Architect
Description: COBOL Technical Architect HIGHLIGHTS Location: Albany, NY Position Type: 12 Month Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job description: GTN (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

Java Applications Archiect
Description: Java Applications Architect HIGHLIGHTS Location: Albany, NY Position Type: 2 Year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: GTN (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

Tester
Description: Tester HIGHLIGHTS Location: Albany, NY Position Type: 2 Year Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY ONSITE ONLY Job Description: GTN Technical Staffing is (more...)
Company: GTN Technical Staffing
Location: Albany
Posted on: 06/20/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Schenectady RSS job feeds