SchenectadyRecruiter
the smart solution for Schenectady jobs

Customer Service Representative/HME Support Rep.

Company: Mommy Jobs On Line
Location: Schenectady
Posted on: October 10, 2018

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLBrenda when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs On Line, Schenectady , Customer Service Representative/HME Support Rep., Hospitality & Tourism , Schenectady, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


CDL-A Delivery Driver - $10,000 Sign-On!
Description: Now hiring for Professional CDL-A Delivery Drivers Driver Trainees br br About the Job: br --- up to 10,000 Sign-On Bonus for Delivery Drivers br --- up to 4,000 Sign-On Bonus for Driver (more...)
Company: McLane Company
Location: Albany
Posted on: 10/19/2018

Inbound customer service
Description: Inbound Customer Service Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the (more...)
Company: MJOL Staffing
Location: Albany
Posted on: 10/17/2018

Class A CDL Delivery Truck Driver - $7,500 Sign On Bonus
Description: Professional CDL-A Delivery Driver Baldwinsville, NY --- 7,500 Sign On Bonus --- 68,000 avg. 1st year pay --- 1 Day Routes --- Team Deliveries --- Generous Benefits McLane Drivers do much more than (more...)
Company: McLane Company
Location: Utica
Posted on: 10/19/2018


Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customers product questions, promote customer retention, and do exchanges
Company: Mommy Jobs Online
Location: Pittsfield
Posted on: 10/19/2018

Temporary Off Premise Beer Merchandiser- Albany, NY
Description: Job DescriptionWe are seeking a Temporary Off-Premise Beer Merchandiser from November 2018 to June 2019, for our Albany, NY territory. The Merchandiser works autonomously to ensure the success of the (more...)
Company: ForceBrands
Location: Albany
Posted on: 10/19/2018

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Troy
Posted on: 10/19/2018

Retail: Part Time Project Merchandiser
Description: Retail Project Merchandising Part Time--The foundation of retail is built with strong displays for consumers to easily spot the brand names and quality products they love. Help increase sales of premium (more...)
Company: Advantage Solutions
Location: Schenectady
Posted on: 10/17/2018

Shopper & Driver - Supermarket (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Utica
Posted on: 10/19/2018

Customer Service Job Ads
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Chicopee
Posted on: 10/19/2018

FT/PT Customer Service/ Work From Home
Description: Would you like to have the luxury and freedom of working from home and taking care of your family, while earning a fulltime income AmeriPlan
Company: AmeriPlan
Location: Springfield
Posted on: 10/17/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Schenectady RSS job feeds