Guest Advocate - Now Hiring (Up to $18/hr)
Company: Target
Location: Schenectady
Posted on: October 25, 2024
Job Description:
Starting Hourly Rate / Salario por Hora Inicial: $17.25 USD per
hourALL ABOUT TARGETAs a Fortune 50 company with more than 400,000
team members worldwide, Target is an iconic brand and one of
America's leading retailers.Working at Target means the opportunity
to help all families discover the joy of everyday life. Caring for
our communities is woven into who we are, and we invest in the
places we collectively live, work and play. We prioritize
relationships, fuel and develop talent by creating growth
opportunities, and succeed as one Target team. At our core, our
purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together.ALL ABOUT SERVICE &
ENGAGEMENT Advocates of guest experience who welcome, thank, and
exceed guest service expectations by focusing on guest interaction
and recovery. Advocates of both in-store and digital services and
solutions who are knowledgeable about capabilities and features
that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping quick and easy for guests at the checklanes, guest
services, gift registry, pick-up and drive up while ensuring
exceptional quality.At Target, we believe in our team members
having meaningful experiences that help them build and develop
skills for a career. The role of a Guest Advocate can provide you
with the skills and experience of:
- Communicating and interact with guests to build an inclusive
guest experience
- Blending problem solving and decision making to positively
impact the guest experience and resolve guest concerns -
- Adapting to different guest interactions and situations
- Promoting and engaging around various benefits, offerings and
servicesAs a Service Advocate, no two days are ever the same, but a
typical day will most likely include the following
responsibilities:
- Demonstrate a service culture that prioritizes the guest
service experience by delivering the service standard
- Create a welcoming experience by authentically greeting all
guests
- Observe to quickly understand whether a guest needs assistance
or wants to interact. Follow body language and verbal clues to
tailor your approach
- Engage with guests in a genuine way, which includes asking
questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services
available in the total store, and specific to your area, to solve
issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we're happy
they chose to shop at Target
- Scan and bag all guest items efficiently, accurately and in
compliance with food safety standards and company best
practices
- Work efficiently to minimize guest wait time while maintaining
guest service, accuracy, and quality
- Make the guest aware of current and upcoming brand launches,
store activities and events
- Know and speak to the benefits of Target Loyalty programs with
every guest and assist with application or sign-up as needed -
- Understand and show guests how to use Wallet and the other
features and offerings within the Target App
- Be familiar with all fulfillment services, and know how to
direct the guest to enroll, activate and use them
- Attempt every return and follow register prompts, partnering
with immediate Leaders as needed to help solve for the guest while
following Targets policies and procedures
- Partnering with Leaders as needed to de-escalating any negative
situations and recover the guest shopping experience while
following Target's policies and procedures
- Deliver easy and accurate service to all Order Pick Up, Drive
Up, and Registry guests
- Maintain a clean, clutter free work area (including gathering
abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available
for the guest
- Demonstrate a culture of ethical conduct, safety and
compliance
- Work in a safe manner at all times to benefit yourself and
others; identify and correct hazards; comply with all safety
policies and best practices
- Support guest services such as order pick up (OPU), Drive-up
(DU) Orders, including Starbucks DU, and DU Returns and maintain a
compliance culture while executing those duties, such as compliance
with federal, state, and local adult beverage laws.
- All other duties based on business needsWHAT WE ARE LOOKING
FORWe might be a great match if:
- Working in a fun and energetic environment makes you
excited---. We work efficiently and as a team to deliver for our
guests
- Providing service to our guests that makes them say I LOVE
TARGET! excites you---. That's why we love working at Target
- You enjoy interacting with people all day and making things
easy for others---. Interacting with guests, solving concerns and
making the guests day better is core of what we do
- You aren't looking for Monday thru Friday job where you are at
a computer all day--- We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewardedThe good news is that we have some amazing training
that will help teach you everything you need to know to be a Guest
Advocate. But, there are a few skills you should have from the
get-go:
- Communicating effectively, including using positive language
and attentive to guests needs
- Welcoming and helpful attitude toward guests and other team
members
- Attention to detail while multi-tasking
- Willing to educate guests and engage around products and
services
- Ability to communicate on multiple frequency devices and
operate handheld scanners, and other technology equipment as
directed. Work both independently and with a team
- Capability to remain focused and composed in a fast-paced
environment and accomplish multiple tasks within established
timeframesWe are an awesome place to work and care about our teams,
so we want to make sure we are clear on a few more basics that we
expect:
- Accurately handle cash register operations and cash
transactions
- Capable of working in and exposure to varying temperatures,
humidity, and other elements while performing certain job duties
including but not limited to Drive-Up, carryout, etc.
- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 10pounds
and occasionally lifting or moving merchandise up to 44 pounds
-without additional assistance from others
- Flexible work schedule (e.g., nights, weekends and holidays)
and reliable and prompt attendance necessary
- Ability to remain mobile for the duration of a scheduled shift
(shift length may vary).Find competitive benefits from financial
and education to well-being and beyond at
-https://corporate.target.com/careers/benefits.Americans with
Disabilities Act (ADA)Target will provide reasonable accommodations
with the application process upon your request as required to
comply with applicable laws. If you have a disability and require
assistance in this application process, please visit your nearest
Target store or reach out to Guest Services at 1-800-440-0680 for
additional information.Applications for this role are accepted on
an ongoing basis and there is no application deadline. Las
solicitudes para este puesto se aceptan de forma continua y no hay
fecha l--mite de solicitud.
Keywords: Target, Schenectady , Guest Advocate - Now Hiring (Up to $18/hr), Hospitality & Tourism , Schenectady, New York
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