Customer Service Specialist - Onsite

Company: Transworld Systems
Location: Schenectady
Posted on: March 19, 2023

Job Description:

Job Description Must be able to work ONSITE: 75 Valley Oak Drive, Somerset, KY 42503 Customer Service Specialist Compensation - $15.00 per hour Responsibilities: We are looking for confident customer service specialist to provide excellent customer service to a leading utility company. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our customer service specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. Responsibilities

• Investigate historical data for each debt or bill
• Communicate with current customers regarding their overdue payments
• Provide customers with payment options
• Process payments
• Resolve billing and customer issues
• Update account status records
• Document on account activity and accounts receivable status Skills
  • Proven experience as a Customer Service Specialist or similar role
  • Knowledge of billing procedures
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • High school diploma We Offer: Paid training Paid time off Paid holidays Company match 401K plan Comprehensive medical/dental/vision plan EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status. Job Type: Full-time- Fully Remote Position with Eastern Standard Time Hours For Remote Positions: The minimum internet speed requirements for remote work are as follows:
    
    • Broadband internet connection (No DSL, or Dial Up)
    • Hard wired connection (no wifi, wifi hotspots)
    • Speed Test Results: 25 mbps download, 20 mbps upload Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site. TSISP by Jobble

Keywords: Transworld Systems, Schenectady , Customer Service Specialist - Onsite, Hospitality & Tourism , Schenectady, New York