Assistant to the Audiology Department
Company: Albany ENT & Allergy Services P C
Location: Clifton Park
Posted on: February 1, 2025
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Job Description:
Description:Are you a problem solver at heart? Do you have
excellent organization and customer service skills? Can you
multi-task in a busy environment? If so, Albany ENT & Allergy
Services is looking for you!The Assistant to the Audiology
Department is a customer service expert and professional
communicator, responsible for managing the administrative and
clerical tasks related to the successful operation of the clinical
operations, and completing tasks as assigned by the Audiology
Business Manager.DUTIES & RESPONSIBILITIES:Contacts patients via
the patient portal, telephone, and in-person communication with
professionalism and respect.Assists patients with concerns or
feedback, directing patients to the Patient Feedback Form or
supervisor as appropriate.Schedules appointments for hearing aid
repairs and troubleshooting with either the Audiologist or Hearing
Instrument Specialist, as appropriate.Contacts and responds
appropriately to hearing aid vendors and third-party vendors on
behalf of patients and clinical staff, via telephone, email, or
web-based vendor portals, in compliance with HIPAA
regulations.Ensures accuracy of documentation for outbound
parcels.Packages outbound items to be shipped and unpackages
inbound items as received.Updates medical records, as appropriate,
for devices assigned to a patient.Documents receipt of inventory
and stock, as appropriate, for devices and supplies not assigned to
a patient.Completes inventory reviews daily according to the
inventory schedule provided by the supervisor.Anticipates stock
requirements and clinical needs to ensure appropriate stock and
inventory.Enters charges and collects payments, as appropriate
(e.g., repairs, loss and damage replacements, supplies, shipping
costs, etc.).Documents all patient encounters and communications in
the medical record.Requirements:Associates degree or 60
credit-hours required; Associates degree with a focus on Computer
Science, Information Technology, Human Resources, Communications,
or Business Administration preferred. 2-3 years of experience in a
in a customer service environment (i.e. healthcare, retail, food
service, etc.). Current New York State Hearing Aid Dispensing
License preferred. Proficient computer skills including ability to
master the clinic's practice management software (i.e. NextGen,
Counselear, NOAH, vendor portals).Excellent written and verbal
communication skills required as well as interpersonal skills with
patients, staff, and other healthcare professionals.Consistent
professional conduct, meticulous attention to detail, strong
organizational and critical thinking skills and a positive attitude
are essential. Life-long learner with the desire to grow in this
position. COMPENSATION: The compensation range for this position is
$18.00 to $22.00 per hour. Actual compensation within that range
will be dependent upon the individual's skills, education,
experience, and qualifications.Albany ENT & Allergy Services is
proud to have been named a Best Place to Work in the Capital Region
for 2023 and 2024. Albany ENT offers a consistent schedule with no
weekend hours, a competitive salary, and a comprehensive benefits
package, which includes health insurance, generous paid time off,
and paid holidays.If you are looking for a new opportunity with a
practice that values its employees, believes in work/life balance,
and prides itself on delivering compassionate, patient-centered
care, we encourage you to APPLY TODAY!Compensation details: 18-22
Hourly WagePI74dfedb40449-25660-36420130
Keywords: Albany ENT & Allergy Services P C, Schenectady , Assistant to the Audiology Department, Healthcare , Clifton Park, New York
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