Assistant to the Audiology Department
Company: Albany ENT & Allergy Services P C
Location: Clifton Park
Posted on: February 1, 2025
Job Description:
Description:Are you a problem solver at heart? Do you have
excellent organization and customer service skills? Can you
multi-task in a busy environment? If so, Albany ENT & Allergy
Services is looking for you!
The Assistant to the Audiology Department is a customer service
expert and professional communicator, responsible for managing the
administrative and clerical tasks related to the successful
operation of the clinical operations, and completing tasks as
assigned by the Audiology Business Manager.
DUTIES & RESPONSIBILITIES:
- Contacts patients via the patient portal, telephone, and
in-person communication with professionalism and respect.
- Assists patients with concerns or feedback, directing patients
to the Patient Feedback Form or supervisor as appropriate.
- Schedules appointments for hearing aid repairs and
troubleshooting with either the Audiologist or Hearing Instrument
Specialist, as appropriate.
- Contacts and responds appropriately to hearing aid vendors and
third-party vendors on behalf of patients and clinical staff, via
telephone, email, or web-based vendor portals, in compliance with
HIPAA regulations.
- Ensures accuracy of documentation for outbound parcels.
- Packages outbound items to be shipped and unpackages inbound
items as received.
- Updates medical records, as appropriate, for devices assigned
to a patient.
- Documents receipt of inventory and stock, as appropriate, for
devices and supplies not assigned to a patient.
- Completes inventory reviews daily according to the inventory
schedule provided by the supervisor.
- Anticipates stock requirements and clinical needs to ensure
appropriate stock and inventory.
- Enters charges and collects payments, as appropriate (e.g.,
repairs, loss and damage replacements, supplies, shipping costs,
etc.).
- Documents all patient encounters and communications in the
medical record.Requirements:
- Associates degree or 60 credit-hours required; Associates
degree with a focus on Computer Science, Information Technology,
Human Resources, Communications, or Business Administration
preferred.
- 2-3 years of experience in a in a customer service environment
(i.e. healthcare, retail, food service, etc.).
- Current New York State Hearing Aid Dispensing License
preferred.
- Proficient computer skills including ability to master the
clinic's practice management software (i.e. NextGen, Counselear,
NOAH, vendor portals).
- Excellent written and verbal communication skills required as
well as interpersonal skills with patients, staff, and other
healthcare professionals.
- Consistent professional conduct, meticulous attention to
detail, strong organizational and critical thinking skills and a
positive attitude are essential.
- Life-long learner with the desire to grow in this position.
COMPENSATION: The compensation range for this position is $18.00 to
$22.00 per hour. Actual compensation within that range will be
dependent upon the individual's skills, education, experience, and
qualifications.
Albany ENT & Allergy Services is proud to have been named a Best
Place to Work in the Capital Region for 2023 and 2024. Albany ENT
offers a consistent schedule with no weekend hours, a competitive
salary, and a comprehensive benefits package, which includes health
insurance, generous paid time off, and paid holidays.
If you are looking for a new opportunity with a practice that
values its employees, believes in work/life balance, and prides
itself on delivering compassionate, patient-centered care, we
encourage you to APPLY TODAY!
Compensation details: 18-22 Hourly Wage
PI04e290f9e293-37248-36420130
Keywords: Albany ENT & Allergy Services P C, Schenectady , Assistant to the Audiology Department, Healthcare , Clifton Park, New York
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