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Manager of Operations - Hybrid Opportunity!

Company: ABHealth
Location: Schenectady
Posted on: March 18, 2023

Job Description:

Description: At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.? As a 2019-22 Albany Business Review's Best Places to Work and a 2021-2022 Modern Healthcare's Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.The Manager of Operations is responsible for managing the Operations team's overall performance and the day-to-day oversight of Healthy Alliance's Referral Coordination Center. This position is the primary point of operational contact for the Referral Coordination Center and our suite of Healthy Alliance solutions. The Manager of Operations contributes to the overall health, growth, and optimization of the Healthy Alliance Referral Network. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to inquiries in a timely manner, coordinate with other internal teams as needed, and provide exceptional customer service experience.
  • Maintain ongoing communication with potential and existing Healthy Alliance network participants and support Referral Navigators and their day-to-day activities surrounding referral management.
  • Ensure the Referral Coordination Center is performing optimally to support our community members, partners, and health of the network to include network optimization and growth.
  • Oversee daily functions of the Referral Coordination Center.
  • Create/edit/update/approve/maintain department workflows, policies, and procedures.
  • Partner with members of the Performance and Operations teams to help support partner use of the platform and optimization of workflows that support adherence of Network Standards.
  • Identify and escalate opportunities for improvement within the organization with proposed solutions.
  • Ensure Referral Navigators are adhering to established workflows and network standards.
  • Monitor referrals weekly to provide feedback to direct reports on referral quality.
  • Collaborate with outside networks as assigned.
  • Work with the Operations and Network Development teams to review opportunities to expand service types by geography and fill service gaps.
  • Coordinate product demonstrations and fact-finding meetings for interested agencies in collaboration with other teams.
  • Identify and report network and partner trends.
  • Inform the Operations team of organizational updates.
  • Analyze quality outcome data for trends and opportunities, providing recommendations to our Performance and Engagement teams.
  • Assess and report on partner effectiveness and efficiencies to the Director of Operations and Healthy Alliance leadership team.
  • Strictly adhere to Network Standards and strive to surpass Network Health targets.
  • Provide the Operations team with real-time feedback regarding their performance, goals, milestones, and growth opportunities.
  • Coach members of the Operations team on achieving personal/team/organizational goals, work performance, and setting milestones for professional development. This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice. Requirements:QUALIFICATIONS EducationBachelor's degree required. Equivalent work experience in a related field may be considered in lieu of degree requirements.Required Skills and Abilities
    • Minimum 2-5 years professional experience required in management, supervision, care coordination, or community relations required (5+ years preferred).
    • 2-5 years of experience in a social care environment or equivalent background with a strong understanding of social determinants of health.
    • Strong and effective verbal and written communication skills.
    • Knowledge of community social care resources.
    • Excellent time management skills with the ability to manage multiple tasks.
    • Perform all work in accordance with Healthy Alliance core competencies and values.
    • Effective problem solving and ability to analyze and use data for decision making.
    • Ability to build, support, and maintain successful teams Salary Range: $74,000-$77,000 commensurate with skills and experience PHYSICAL REQUIREMENTSThis position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYERHealthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to PRIVACY REQUIREMENTThis job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer.PI207791163

Keywords: ABHealth, Schenectady , Manager of Operations - Hybrid Opportunity!, Executive , Schenectady, New York

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