Manager of Operations - Hybrid Opportunity!
Company: ABHealth
Location: Schenectady
Posted on: March 18, 2023
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Job Description:
Description:
At Healthy Alliance, our purpose is to improve health and empower
the underserved. Every community has its own needs, affecting the
health of those who live, learn, work, and play within them. Our
network brings together organizations, big and small, to coordinate
and collaborate so that all communities have reliable access to the
resources they need. Why? Because every New Yorker deserves the
same opportunity to be healthy.?
As a 2019-22 Albany Business Review's Best Places to Work and a
2021-2022 Modern Healthcare's Best Places to Work in Health Care
award recipient, we strive to maintain a culture wherein
high-performing, mission-driven team members collectively work
toward better health for all. Dedicated to promoting a culture
built upon autonomy, mastery, and purpose, we believe our
differences in strengths and perspectives play an integral role in
propelling us forward, while our core values ground us, serving as
the common thread that unites our team.
The Manager of Operations is responsible for managing the
Operations team's overall performance and the day-to-day oversight
of Healthy Alliance's Referral Coordination Center. This position
is the primary point of operational contact for the Referral
Coordination Center and our suite of Healthy Alliance solutions.
The Manager of Operations contributes to the overall health,
growth, and optimization of the Healthy Alliance Referral
Network.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to inquiries in a timely manner, coordinate with other
internal teams as needed, and provide exceptional customer service
experience.
Maintain ongoing communication with potential and existing Healthy
Alliance network participants and support Referral Navigators and
their day-to-day activities surrounding referral management.
Ensure the Referral Coordination Center is performing optimally to
support our community members, partners, and health of the network
to include network optimization and growth.
Oversee daily functions of the Referral Coordination Center.
Create/edit/update/approve/maintain department workflows, policies,
and procedures.
Partner with members of the Performance and Operations teams to
help support partner use of the platform and optimization of
workflows that support adherence of Network Standards.
Identify and escalate opportunities for improvement within the
organization with proposed solutions.
Ensure Referral Navigators are adhering to established workflows
and network standards.
Monitor referrals weekly to provide feedback to direct reports on
referral quality.
Collaborate with outside networks as assigned.
Work with the Operations and Network Development teams to review
opportunities to expand service types by geography and fill service
gaps.
Coordinate product demonstrations and fact-finding meetings for
interested agencies in collaboration with other teams.
Identify and report network and partner trends.
Inform the Operations team of organizational updates.
Analyze quality outcome data for trends and opportunities,
providing recommendations to our Performance and Engagement
teams.
Assess and report on partner effectiveness and efficiencies to the
Director of Operations and Healthy Alliance leadership team.
Strictly adhere to Network Standards and strive to surpass Network
Health targets.
Provide the Operations team with real-time feedback regarding their
performance, goals, milestones, and growth opportunities.
Coach members of the Operations team on achieving
personal/team/organizational goals, work performance, and setting
milestones for professional development.
This job description is not designed to cover or contain a
comprehensive listing of task activities and/or duties that are
required of the employee for this job. Responsibilities and
activities may change at any time with or without notice.
Requirements: QUALIFICATIONS
Education
Bachelor's degree required. Equivalent work experience in a related
field may be considered in lieu of degree requirements.
Required Skills and Abilities
Minimum 2-5 years professional experience required in management,
supervision, care coordination, or community relations required (5+
years preferred).
2-5 years of experience in a social care environment or equivalent
background with a strong understanding of social determinants of
health.
Strong and effective verbal and written communication skills.
Knowledge of community social care resources.
Excellent time management skills with the ability to manage
multiple tasks.
Perform all work in accordance with Healthy Alliance core
competencies and values.
Effective problem solving and ability to analyze and use data for
decision making.
Ability to build, support, and maintain successful teams
Salary Range: $74,000-$77,000 commensurate with skills and
experience
PHYSICAL REQUIREMENTS
This position involves sedentary work that primarily involves
sitting/standing, use of typical office equipment such as a
computer, laptop, and cell phone. May include light work that
includes moving objects up to twenty (20) pounds independently or
with assistance. The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
Healthy Alliance is an Equal Opportunity Employer and does not
discriminate against any employee or applicant on the basis of age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We adhere to these principles in all aspects of
employment, including recruitment, hiring, training, compensation,
promotion, benefits, social and recreational programs, and
discipline.
If you require reasonable accommodation in completing this
application, interviewing, completing any pre-employment testing,
or otherwise participating in the employee selection process,
please direct your inquiries to hr@healthyalliance.us
PRIVACY REQUIREMENT
This job function involves potential access/interaction with
protected health information. Position will be required to abide by
company policies and procedures that support federal, state, and
local HIPAA regulations. Any violations will be subject to company
policy which includes disciplinary actions up to and including
separation of employment. Healthy Alliance is an At-Will
Employer.
PI207791163
Keywords: ABHealth, Schenectady , Manager of Operations - Hybrid Opportunity!, Executive , Schenectady, New York
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