Manager of Operations - Hybrid Opportunity!
Company: ABHealth
Location: Schenectady
Posted on: March 15, 2023
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Job Description:
Description: At Healthy Alliance, our purpose is to improve
health and empower the underserved. Every community has its own
needs, affecting the health of those who live, learn, work, and
play within them. Our network brings together organizations, big
and small, to coordinate and collaborate so that all communities
have reliable access to the resources they need. Why? Because every
New Yorker deserves the same opportunity to be healthy.? As a
2019-22 Albany Business Review's Best Places to Work and a
2021-2022 Modern Healthcare's Best Places to Work in Health Care
award recipient, we strive to maintain a culture wherein
high-performing, mission-driven team members collectively work
toward better health for all. Dedicated to promoting a culture
built upon autonomy, mastery, and purpose, we believe our
differences in strengths and perspectives play an integral role in
propelling us forward, while our core values ground us, serving as
the common thread that unites our team.The Manager of Operations is
responsible for managing the Operations team's overall performance
and the day-to-day oversight of Healthy Alliance's Referral
Coordination Center. This position is the primary point of
operational contact for the Referral Coordination Center and our
suite of Healthy Alliance solutions. The Manager of Operations
contributes to the overall health, growth, and optimization of the
Healthy Alliance Referral Network. ESSENTIAL DUTIES AND
RESPONSIBILITIES Respond to inquiries in a timely manner,
coordinate with other internal teams as needed, and provide
exceptional customer service experience. Maintain ongoing
communication with potential and existing Healthy Alliance network
participants and support Referral Navigators and their day-to-day
activities surrounding referral management. Ensure the Referral
Coordination Center is performing optimally to support our
community members, partners, and health of the network to include
network optimization and growth.Oversee daily functions of the
Referral Coordination Center.Create/edit/update/approve/maintain
department workflows, policies, and procedures.Partner with members
of the Performance and Operations teams to help support partner use
of the platform and optimization of workflows that support
adherence of Network Standards.Identify and escalate opportunities
for improvement within the organization with proposed solutions.
Ensure Referral Navigators are adhering to established workflows
and network standards.Monitor referrals weekly to provide feedback
to direct reports on referral quality.Collaborate with outside
networks as assigned.Work with the Operations and Network
Development teams to review opportunities to expand service types
by geography and fill service gaps.Coordinate product
demonstrations and fact-finding meetings for interested agencies in
collaboration with other teams.Identify and report network and
partner trends.Inform the Operations team of organizational
updates.Analyze quality outcome data for trends and opportunities,
providing recommendations to our Performance and Engagement
teams.Assess and report on partner effectiveness and efficiencies
to the Director of Operations and Healthy Alliance leadership
team.Strictly adhere to Network Standards and strive to surpass
Network Health targets.Provide the Operations team with real-time
feedback regarding their performance, goals, milestones, and growth
opportunities.Coach members of the Operations team on achieving
personal/team/organizational goals, work performance, and setting
milestones for professional development. This job description is
not designed to cover or contain a comprehensive listing of task
activities and/or duties that are required of the employee for this
job. Responsibilities and activities may change at any time with or
without notice. Requirements:QUALIFICATIONS EducationBachelor's
degree required. Equivalent work experience in a related field may
be considered in lieu of degree requirements.Required Skills and
AbilitiesMinimum 2-5 years professional experience required in
management, supervision, care coordination, or community relations
required (5+ years preferred).2-5 years of experience in a social
care environment or equivalent background with a strong
understanding of social determinants of health.Strong and effective
verbal and written communication skills.Knowledge of community
social care resources. Excellent time management skills with the
ability to manage multiple tasks.Perform all work in accordance
with Healthy Alliance core competencies and values.Effective
problem solving and ability to analyze and use data for decision
making.Ability to build, support, and maintain successful teams
Salary Range: $74,000-$77,000 commensurate with skills and
experience PHYSICAL REQUIREMENTSThis position involves sedentary
work that primarily involves sitting/standing, use of typical
office equipment such as a computer, laptop, and cell phone. May
include light work that includes moving objects up to twenty (20)
pounds independently or with assistance. The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. EQUAL
OPPORTUNITY EMPLOYERHealthy Alliance is an Equal Opportunity
Employer and does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations
and ordinances. We adhere to these principles in all aspects of
employment, including recruitment, hiring, training, compensation,
promotion, benefits, social and recreational programs, and
discipline.If you require reasonable accommodation in completing
this application, interviewing, completing any pre-employment
testing, or otherwise participating in the employee selection
process, please direct your inquiries to hr@healthyalliance.us
PRIVACY REQUIREMENTThis job function involves potential
access/interaction with protected health information. Position will
be required to abide by company policies and procedures that
support federal, state, and local HIPAA regulations. Any violations
will be subject to company policy which includes disciplinary
actions up to and including separation of employment. Healthy
Alliance is an At-Will Employer.PI207791123
Keywords: ABHealth, Schenectady , Manager of Operations - Hybrid Opportunity!, Executive , Schenectady, New York
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