Immediate Start! Service Dispatcher
Company: Holbrook Heating Inc
Location: Albany
Posted on: July 19, 2025
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Job Description:
Description: We are looking for a Full-time Service Dispatcher
that will be the liaison between our company and its current and
potential customers. The successful candidate will be able to
accept ownership for effectively solving customer issues,
complaints, and inquiries, keeping customer satisfaction at the
core of every decision and behavior and assist. Responsibilities -
Manage large amounts of inbound and outbound calls in a timely
manner - Identify customers' needs, clarify information, research
every issue, and provide solutions and/or alternatives - Seize
opportunities to upsell products when they arise - Build
sustainable relationships and engage customers by taking the extra
mile - Keep records of all conversations in our call center
database in a comprehensible way - Meet personal/team qualitative
and quantitative targets Monday-Friday 8am-4:30 pm. Office
Location: Watervliet, NY Requirements: Requirements and skills -
Previous experience in a customer support role - Regular Weekend
Availability - Strong phone and verbal communication skills along
with active listening - Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types -
Ability to multi-task, set priorities and manage time effectively -
High school degree PI3eda7568b0da-37156-37945443
Keywords: Holbrook Heating Inc, Schenectady , Immediate Start! Service Dispatcher, Customer Service & Call Center , Albany, New York
