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Administrative Support Associate Lead (VII), Trauma and Critical Care, Albany

Company: Albany Medical Center
Location: Schenectady
Posted on: March 16, 2023

Job Description:

Department/Unit:Trauma And Critical CareWork Shift:Day (United States of America)Administrative Support Associate Lead (VII)
Trauma & Critical Care, 43 New Scotland Avenue, AlbanyPosition Summary:

  • Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.
  • Support staff and assist all patients that report to the front check in desk.
  • Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures.
  • Schedule surgical procedures.
  • Greet patients in a prompt, courteous and professional manner.
  • Interact with a diverse patient population.
  • Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
  • Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments
  • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
  • Schedule follow up appointments and referral as needed when patients check out.
  • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
  • Answer incoming phone calls and direct appropriately to team members.
  • Conveys professional image by adhering to the established dress code.Minimum Qualifications: Education:
    • Associates Degree preferred.
    • High school diploma or equivalent required.
      • Preferred 3-5 years office experience or three years of related experience in a medical practiceSkills, Knowledge & Abilities:
        • Using an electronic health record and Microsoft Office a plus.
        • Excellent customer service skills
        • Ability to multi-task and high patient volume unit
        • Ability to learn and utilize resources
        • Strong time management skills
        • Ability to review information and draw appropriate conclusions
        • Good judgement and ability to problem solve; escalate issues as needed
        • Strong team orient work ethicThank you for your interest in Albany Medical Center!---Albany Medical is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Keywords: Albany Medical Center, Schenectady , Administrative Support Associate Lead (VII), Trauma and Critical Care, Albany, Administration, Clerical , Schenectady, New York

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