Claims Casualty Manager
Company: Utica First Insurance Company
Location: Oriskany
Posted on: March 31, 2026
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Job Description:
Description: Job Summary : The Claims Casualty Manager oversees
a team of claims adjusters and manages complex claims for a variety
of policies, including general liability, homeowners, and business
owners’ policies. This role is responsible for managing the claims
process from start to finish, ensuring policy interpretation and
coverage analysis, setting claim reserves, and working to achieve
timely and cost-effective resolutions. They also conduct data
analysis to identify trends, provide insights to other departments,
and ensure compliance with legal and regulatory requirements.
Reports to : Vice President of Claims Duties and Responsibilities
Include (but not limited to) : · Manage the entire claims process,
from initial notification to final resolution, while ensuring the
team follows best practices. · Provide direction and technical
expertise to claims adjusters, especially for complex or litigated
cases. · Analyze and interpret insurance policies to determine
coverage, ensuring claims are overseen in accordance with their
terms and conditions. · Oversee claim reserves, monitor file
allocations, and other expenses to ensure appropriateness. · Build
and maintain strong relationships with internal colleagues,
external customers, brokers, and other relevant parties to promote
quality customer experience. · Ensure the claims process complies
with all legal, regulatory, and internal control requirements. ·
Lead, motivate, and develop a high-performance team, and promote
UFI Culture and values. · Set up and conduct adjuster audit to
monitor KPI’s and Company procedures. · Respond to insurance
department complaints. · Perform supervisor and clerical reviews. ·
Review and approve coverage disclaimer letters, large loss notices
and 11-month reports. · Identify and put in place training needs. ·
Assist VP of claims when needed. Requirements: · Strong knowledge
of the insurance industry, including various lines of liability
insurance. · Proficiency in policy interpretation, coverage
analysis, and claims management software. · Excellent
communication, negotiation, and leadership skills. · Strong
analytical and problem-solving abilities. Education and Experience
: · Bachelor’s degree required, advanced degree preferred. ·
Professional designations such as CPCU, AIC, SCLA, or equivalent
strongly preferred. · 8 years of progressive claims experience in
the Casualty insurance industry · Significant leadership experience
managing large, multi-line claims operations. · Deep expertise in
claims handling, litigation management, reserving practices, and
regulatory compliance. Physical Requirements : This position
requires the ability to sit for extended periods while working at a
computer in an office environment. The role involves frequent use
of a headset, keyboard, mouse, and other standard office equipment.
Occasional movement within the office may be required, such as
walking to meetings or accessing shared equipment. Please note,
this position is in-person at our Oriskany, NY location.
Compensation details: 100000-160000 Yearly Salary
PI8533b9e16573-25448-39625239
Keywords: Utica First Insurance Company, Schenectady , Claims Casualty Manager, Accounting, Auditing , Oriskany, New York
